Overview
BrennanCo Dispatch is a web-based platform for managing apartment cleaning operations — from assigning workers to units each day, to tracking completions and running payroll.
There are two separate apps:
| App | URL | Who Uses It |
|---|---|---|
| Dispatcher | dispatch.mybrennanco.com | Office staff, dispatchers, managers |
| Worker App | dispatch.mybrennanco.com/worker | Field cleaners (on their phones) |
Logging In
When you open the dispatcher app, you'll see a login screen.
Hub
The Hub is your daily at-a-glance dashboard. It opens automatically when you log in.
Staff Calendar (left side)
A weekly calendar showing all staff schedules. Click the + button on any day to add a schedule entry (office, site visit, day off, etc.). Use the ‹ › arrows to navigate weeks, or click Today to return to the current week.
Right Sidebar Cards
| Card | What It Shows |
|---|---|
| Today's Units | How many jobs are scheduled, assigned, and completed today |
| Assigned / Completed | Quick completion percentage for the day |
| Time-Off Pending | Worker time-off requests awaiting your review (click to go to Workers tab) |
| Workers Today | Which workers have jobs today and how many they've completed. Green dot = active, gray = no jobs yet. |
| Equipment Checks | Workers with unresolved equipment issues, or who haven't submitted their weekly check. Click → Workers to manage. |
| Open Issues | Unresolved quality-control issues from job completions |
Dispatcher
The Dispatcher tab is where you assign workers to jobs each day. Jobs are pulled automatically from Monday.com every 20 minutes.
Viewing Jobs
Jobs are organized by job site (board). Each row shows a unit with its type, time window, and any add-ons (Deep Clean, Hazmat, etc.).
Assigning a Worker
To remove an assignment, click the ✕ button next to the worker's name.
Job Status Colors
| Color / Badge | Meaning |
|---|---|
| Unassigned | No worker assigned yet |
| Assigned | Worker assigned, not yet completed |
| ✓ Done | Worker submitted completion from their phone |
Filtering
- Date filter — Click a date chip to view jobs for that day, or "All" for the full week
- Board filter — Use the dropdown to show only one job site
- View toggle — Switch between List view and Calendar view
Completions
The Completions tab shows every job that workers have submitted from their phones, with photos.
Filtering Completions
Each row shows: date, worker, property, unit, type, add-ons, pay, and a link to view photos. Click a photo link to open the inspection photos the worker submitted.
Payroll
The Payroll tab calculates earnings for any date range based on completed jobs.
Pay rates are set per property/unit type. Add-ons (Deep Clean, Hazmat) add a flat amount on top of the base rate. Each worker's row shows their unit count, add-on count, and total earnings for the period.
Reports
The Reports tab provides performance and revenue analytics.
Performance Report
Shows units completed per worker per day, weekly averages, and trend data. Use this to track productivity and identify who needs support or recognition.
Revenue Report
Breaks down revenue by property, unit type, and worker. Shows CA (Common Area) vs Porter vs Unit completions with earnings.
Select a date range and click Run Report to generate. Both reports can be printed or shared by printing to PDF.
Schedules
The Schedules tab is a full calendar for managing staff schedules — office hours, site visits, time off, and other events.
Schedule events appear as colored blocks in the Hub's staff calendar. Each worker has their own color (set in Settings → Employee colors).
Workers
The Workers tab is where you manage your team — add new workers, view profiles, and track performance.
Adding a Worker
Editing a Worker
Deactivating a Worker
If a worker leaves, set their Status to Inactive in the Edit modal. This hides them from the active worker list but preserves all their job history. Workers with no job history can be permanently deleted.
Equipment Checks
Every week, workers submit an equipment check from the worker app confirming they have all their tools and supplies. The Workers tab shows this week's status.
This Week's Equipment Checks
| Status | Meaning |
|---|---|
| ⚠ Issues reported | Worker is missing equipment or has something broken — needs your attention |
| ✕ Not yet submitted | Worker hasn't submitted their check this week |
| ✓ Resolved | You've marked the issue as handled |
Resolving an Issue
Equipment Check History
Below the current-week summary is a history table. Use the ‹ › arrows to navigate back through previous weeks to spot trends — who consistently has issues, who always submits on time, etc.
Time Off
Workers can submit time-off requests from the worker app. You review and approve or deny them here.
Reviewing Requests
Settings
The Settings tab is where you configure the platform. Most changes take effect immediately.
Job Site Boards
These are your Monday.com board IDs. Properties are synced automatically every 20 minutes. If a new property isn't showing up in the Dispatcher tab, click Reload boards after confirming it's active in Monday.com.
The list shows the first 6 boards; click Show all N boards to expand.
Employee Colors
Each worker has a color that appears on their avatar and schedule events. Click the color swatch next to a worker's name to change it.
Photo Requirements
Sets how many inspection photos workers must take per unit job. Also lets you manage the list of inspection categories (Kitchen baseboards, Fridge interior, etc.).
QC Checklist
The items workers check off before submitting a job completion. Add or remove items as your standards change.
Equipment Checklist
The equipment and supplies workers verify in their weekly check. Split into two categories:
- Equipment — physical tools (vacuum, mop, squeegee, etc.)
- Chemicals/Supplies — cleaning products (bleach, sanitizer, etc.)
To add an item: type its name in the text box at the bottom of the category, then click + Add. To remove: click Remove next to the item.
Property Details
Per-property settings including pay rates for each unit type and add-on pricing.
Dispatcher Password
Changes the password required to log in to the dispatcher app. Enter a new password and click Save. Share it only with authorized staff.
Contacts
The Contacts tab stores contact information for each property — property managers, on-site staff, emergency contacts, etc.
Use the search box to find a contact quickly. Click + Add contact to add a new one, or click an existing contact to edit.
Activity Log
The Activity tab shows a timestamped audit log of all changes made in the system — who added a worker, changed settings, resolved an issue, etc. Use it to troubleshoot issues or verify changes.
